
1. Approach: First and foremost take the time to think about your approach, timing and outcome. Your timing is crucial so wait for the right moment to confront your team members by ensuring your temper is in check, then you will be better able to discern an appropriate time to confront. Timing is everything when confronting someone.
Second, take your personal style into consideration. I recommend that you use tact and apply wisdom. For example, when you confront someone apply grace, which means that you are “for” them rather than “against” them. By doing so you put people at ease, knowing that you have their best interests in mind. You do this by hearing their side of the story first rather than ”assuming” they did something wrong. Your can start by asking, “What happened…?” or “Help me understand why you made this decision”.
Your communication style also comes into play, so take note of your non-verbal communication. Remember to lean forward like you are interested in the discussion, smile, listen attentively and show concern. The key to accountability is to get the right answers for an honorable “win-win” solution.